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Privacy Policy

DEMO NOTICE — This is a template privacy policy. [PLACEHOLDER] fields must be completed and the whole document reviewed by a solicitor before going live. It is not legal advice.

This policy explains how Anatolia Barber Studio(“we”) collects and uses your personal data when you contact us or use this website, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who we are (data controller)

The data controller is [PLACEHOLDER — registered business name], [PLACEHOLDER — registered address], Edmonton, London. For any data protection query, contact us on WhatsApp or at [PLACEHOLDER — email]. ICO registration: [PLACEHOLDER — registration number].

2. What we collect

  • Your name and phone number when you book or enquire.
  • The content of messages you send us (WhatsApp, Instagram or web).
  • Appointment details (service, date, time).
  • Anonymous, aggregated website analytics — only if analytics is explicitly enabled (see Cookies below).

3. Why we use it and our lawful basis

We use your data to respond to enquiries, arrange and remind you of appointments, and run the business. Our lawful bases are consent (when you message us) and legitimate interests (managing bookings and providing our service). We do not sell your data or use it for automated decision-making.

4. WhatsApp & Instagram messages

When you contact us via WhatsApp or Instagram, your messages are delivered and processed through Meta Platforms Ireland Ltd. and are subject to Meta’s own privacy terms in addition to this policy. We use these messages solely to answer you and manage your booking. [PLACEHOLDER — name any automation/CRM processor here, e.g. the messaging assistant, and its role as a processor.]

5. How long we keep it (retention)

We keep enquiry and booking data for [PLACEHOLDER — retention period, e.g. 24 months] and then delete or anonymise it, unless we must keep it longer to meet a legal obligation.

6. Your rights under UK GDPR

You have the right to:

  • access the personal data we hold about you;
  • have inaccurate data corrected (rectification);
  • have your data erased (“right to be forgotten”);
  • restrict or object to our processing;
  • data portability;
  • withdraw consent at any time.

To exercise any right, contact us using the details in section 1.

7. Complaints to the ICO

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to resolve it with you first.

8. Cookies

This site uses only the cookies strictly necessary for it to function. We do not use advertising or tracking cookies. Optional analytics is off by default and loads only if explicitly enabled; when enabled it is configured to be anonymous. [PLACEHOLDER — if a cookie banner/consent tool is added, describe it here.]

Last updated: [PLACEHOLDER — date].